At Secret Garden, we’re committed to protecting and respecting your privacy.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Secret Garden, 39 Horley Rd, St Werburghs, Bristol BS2 9TL, UK. Alternatively, you can telephone +44 (0)7766 202 162.
Who are we?
Secret Garden have been designing great gardens for over 15 years. We bring our rich and varied experience in design, horticulture and construction to create the gardens you want to be in. Secret Garden is a registered company limited by guarantee (no. 09339930). Our registered address is 39 Horley Rd, St Werburghs, Bristol BS2 9TL, UK.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our products and services.
What type of information is collected from you?
The personal information we collect might include your name, email address and telephone number.
How is your information used?
We may use your information to:
- process a general enquiry about our products and services that you have submitted to us;
- carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to any third parties.
We will not share your information with any third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Secret Garden Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive any direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on forms where we collect your information (Where applicable).
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on +44 (0)7766 202 162.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Secret Garden, 39 Horley Rd, St Werburghs, Bristol BS2 9TL, UK. Alternatively, you can telephone +44 (0)7766 202 162.
You have the right to ask for a copy of the information we hold about you at any time.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive / personal information is encrypted and protected with 128 Bit encryption software on SSL. SSL means that the web pages on our site that are served up securely using ‘https://’. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer, or the words “Secure” will appear next to the address bar in a web browser such as Google Chrome.
Non-sensitive details (your email address etc.) are sometimes transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
It is possible to switch off cookies by adjusting the settings in your browser preferences. Turning cookies off may result in a loss of functionality when using our website. You can find out more about cookies here: http://www.allaboutcookies.org.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.